Hospital’s annual general meeting celebrates ‘exceptional experience every time’

June 23, 2016   ·   0 Comments

Headwaters Health Care Centre (Headwaters) celebrated and highlighted its many achievements from the past year at its annual general meeting (AGM) on Tuesday evening.

The AGM provided an opportunity to share the year’s accomplishments through videos, special presentations and a new Annual Report. As well, the evening included a special tribute to Liz Ruegg, President and CEO at Headwaters, who will be retiring this fall after a remarkable 42-year career in health care, the last 10 years of which were spent with Headwaters.

“Liz’s passion, dedication and leadership in advocating for quality health care that puts patients and families first is nothing short of inspirational,” said Rob Hamilton, outgoing Board Chair, Headwaters Health Care Centre. “The past year was another tremendous one at Headwaters, and we sincerely thank Liz for her devoted service to Headwaters – both during the past year and across her 10 years with the organization – and we wish her all the very best as she embarks on this next adventure.”

Highlights from the meeting included a video detailing a new regional app that will help users learn about how the hospital emergency departments work, and assist in managing expectations when they arrive. The app is being developed as part of a national student app contest hosted by Headwaters, the Central West Community Care Access Centre (CCAC) and William Osler Health System (Osler).

The meeting also featured the introduction of a video highlighting the success of the Hospital to Home initiative (H2H) – which is a joint project between the CCAC, Headwaters and Osler. H2H is an innovative model of care that is improving the transitions between care providers and helping patients to seamlessly move from hospital to the community.

“This was a milestone year for Headwaters as we wrapped up work on some key initiatives in the third and final year of our three-year Strategic Plan, and continued to provide high-quality care to more patients than ever before,” said Ms. Ruegg. “The accomplishments of the past year are a testament to the remarkable teamwork and dedicated efforts of our staff, physicians, volunteers and community partners. Building on our past successes, we will continue to work together toward our Vision, and provide patients and their families with an Exceptional Experience Every Time.”

During the meeting, Headwaters also acknowledged four members of its Board whose second, three-year term had concluded: Rob Hamilton, Peter Harris, Bill Roy and Bill Waite. Rob Hamilton will stay on the Board for one additional year, assuming the role of Past Chair. The Board also welcomed three new members for a three-year team effective immediately: Nathan Hyde, Lori Ker and Gord Tomkin.

Headwaters also recognized Lynn Sinclair-Smith, winner of the prestigious Dr. David Scott Award for her leadership and contributions to the health and well-being of the community. Lynn is the organizing and fundraising force behind the ‘Friendship Gardens’, which surround the hospital. Under her strong leadership and guidance, and with the help of local volunteers, Lynn and her team care for ten different gardens with over 450 trees. They have also raised over $200,000 in generous donations to support their work.

To learn more about the highlights from Headwaters’ past year, view the organization’s new Annual Report, which is available at


Readers Comments (0)

Please note: Comment moderation is enabled and may delay your comment. There is no need to resubmit your comment.